COVID-19 OFFICE PROTOCOLS

We Screening Patients.

Everyone is screened for COVID-19 symptoms and risk factors before they enter our office.

 

Patients are screened 48 hours prior to their appointment and a second screening is given when the patient arrives for their appointment.

 

All staff members and physicians are screened daily. They do not go to work if there is any sign of symptoms related to COVID-19 or have been in close contact with individuals that are presenting with symptoms.

Screening Questions:

Are you  or anyone in your household experiencing any NEW symptoms consistent with COVID-19?

Cough

Fever or chills

Shortness of breath or difficulty breathing

Muscle or body aches, fatigue

Sore throat

Loss of taste or smell

Headache

Does anyone in your house have COVID-19, or have you been in contact with someone who you know has COVID-19?

Have you or anyone you have been in close contact with traveled outside of Canada in the past 14 days?

We Have Implemented Universal Masking & Personal Protective Equipment.

All staff members, patients and visitors must wear masks covering the nose and mouth in the office (except children under age 2). We will provide a mask if you do not have a mask. 

If you are unable to wear a mask your appointment will be rescheduled.

 

Measures such as temperature checks for patients and staff members are being implemented as well to reduce the risk of spreading COVID-19.

We are Extremely Focused on Keeping our Facilities Clean.

Surfaces and equipment are thoroughly cleaned and disinfected, using products that are effective against a range of organisms and viruses, including the corona virus that causes COVID-19. 

 

We clean our waiting rooms and other common-use areas frequently. 

 

All books, magazines and toys are removed from all waiting areas.

 

Our examination and treatment rooms are cleaned and disinfected frequently, including before and after each patient, according to the guidelines of the Ministry of Health.

 

Hand sanitizer is always available.

 

Our doctors and all medical staff members sanitize or wash their hands before and after interacting with patients. In situations where our doctors or medical staff need to come into direct contact with the patient they will wear gloves.

We minimize the number of people at facilities and practice physical distancing.

Our waiting room chairs are configured to allow us to maintain 6 feet of physical distancing.

 

The number of staff members in exam and treatment rooms is limited, and only those essential to your care are present. We strive to maintain at least 6 feet between people except during medical care activities.

 

Patients are asked to come at their appointment time. If you show up prior to your appointment time you may be asked to wait in your car.  If you come later than your schedule appointment we may need to reschedule your appointment. 

Appointments have been staggered and lengthened to spread out patient arrival times. 

Appointments are being made for contact lens pick-ups, glasses dispensing and repairs to reduce the number of patients in the office at once. 

 

To help prevent the spread of COVID-19, we are not allowing visitors, family or care partners to accompany patients for in-person visits unless the patient has a disability requiring a care partner or the patient is a child. Additional family members will be asked to wait in their car. 

We have implement a new office flow. Patients will enter and be checked in through the main entrance and checked out and leave through a new secondary exit. 

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